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Is there any way to get Verizon to fix DSL line problems when it is not the ISP? I've been a satisfied subscriber to DSL service from Speakeasy for a few years. However, the line quality has declined to the point where I can't get stable service any faster than 384/384 kbps. (I'm paying for 1.5M/384.) My apartment is 15,000 feet from the CO in Wakefield, which tests out as 17,000 (somehow, "because the DSL modem adds 2000 feet"). Provisioned rate Margins, dB (down/up) Stability 608/384 8/10 intermittent 384/384 11/11 steady In a recent effort to improve things, I ordered DSL service on a separate line; Verizon provided it, but the margins on that line weren't any better: Provisioned rate Margins, dB (down/up) Stability 1.5M/384 5/10 none Covad declared the line unfeasible, so the new service was cancelled. From what Speakeasy tells me, Covad has no leverage to get Verizon to meet any quality standards. Do I have any options to make some improvement here? (I'm staying a Speakeasy customer, at least for now, because their T&C allows home servers.) Really, what I'd like is a way to get Verizon to acknowledge a problem and correct it. Thanks for any info, suggestions, etc. --RC -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
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