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On Fri, Feb 25, 2011 at 07:14:49PM -0500, Chris O'Connell wrote: > Can anyone recommend some open source help desk software? > > Obviously the software should be web based. I also want to be able to run > reports about closed items, open items, and who is assigned to what. Early in my career I used Remedy ARS. It's complicated and heavy-handed, but if you have someone who knows how to manage it (we did), it can be awesome. Mostly since then I've used RT, and I agree with others that it's good. -- Derek D. Martin http://www.pizzashack.org/ GPG Key ID: 0xDFBEAD02 -=-=-=-=- This message is posted from an invalid address. Replying to it will result in undeliverable mail due to spam prevention. Sorry for the inconvenience. _______________________________________________ Discuss mailing list Discuss-mNDKBlG2WHs at public.gmane.org http://lists.blu.org/mailman/listinfo/discuss
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