Help Desk Software

[matt-urrlRJtNKRMsHrnhXWJB8w at public.gmane.org (Matt Shields)]

On Fri, Feb 25, 2011 at 7:14 PM, Chris O'Connell <omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>wrote:

> Can anyone recommend some open source help desk software?
>
> Obviously the software should be web based.  I also want to be able to run
> reports about closed items, open items, and who is assigned to what.
> _______________________________________________
> Discuss mailing list
> Discuss-mNDKBlG2WHs at public.gmane.org
> http://lists.blu.org/mailman/listinfo/discuss
>


Free:
osTicket
PHP Support Tickets
RT (previously mentioned)

Not free:
PerlDesk
Cerberus Helpdesk

I've used Cerberus for a couple different places and I have some mixed
reviews, at this point with all the changes they have made I don't think I'd
pick them again.

-matt