Help Desk Software

[omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)]

Sorry, I meant change control, like tracking hardware, software and other
changes to systems or softwares.

I have a primitive form of change control tracking built into the customer
DB I wrote.  This allows me to look historically at any changes/problems a
particular resource has ever had.  Came in handy this week when I made a
simple change to my ESXI server's time settings. Later I went to view the
real time performance monitor and it didn't work on any of the virtual
servers!  I looked back at the change controls and found the last change I
made was updating the time settings.  I reverted to the previous settings
and viola!  Performance monitoring was working again.


On Sat, Feb 26, 2011 at 8:19 AM, Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org> wrote:

>
> On 02/26/2011 08:05 AM, Chris O'Connell wrote:
> > Thanks Guys.  I guess I should have included more information in my
> > original posting.  The organization is structured in a very
> > decentralized way.  The United States is broken up into 9 regions
> > called Provinces.  Each Province has one IT guy or girl.  Presently we
> > don't communicate among one another very much at all.  While I use a
> > database I wrote to track change controls, inventory and issues what I
> > wrote isn't suitable for group use.
> >
> > I'm trying to organize the first national meeting of our 9 IT people
> > and one of the proposed ideas/questions was what people use to track
> > their work tickets.  Given some up coming mergers of Provinces I
> > thought this might be a good time to consider installing a web based
> > ticketing system and letting people use the system voluntarily.  We
> > are also exploring a few other open source collaboration programs.
> >
> > Can anyone suggest any open source change management or collaboration
> > tools that might help?
> >
> > It sounds like RT is the suggested ticketing software.
> What do you mean by "open source change management". CVS, SVN, and GIT
> are all Open Source tools. More recently GIT seems to be in favor, but
> both CVS and SVN are excellent. We had a presentation on RT at the BLU a
> number of years ago, and companies were using RT for a number of
> different types of things.
>
> --
> Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org>
> Boston Linux and Unix
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>
>
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