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Help Desk Software

Subject: Help Desk Software
From: richard.pieri-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Richard Pieri)
Date: Sat, 26 Feb 2011 10:50:54 -0500
In-reply-to: <AANLkTi=4U4nWZKW+Q6BzAGYY3FviCGjb4zimcAcQfm_1-JsoAwUIsXosN+BqQ9rBEUg@public.gmane.org>
References: <AANLkTik6+c2rnY2En=Zv5GKc=79vAK3FGVCEgSKYnBFN@mail.gmail.com> <4D68F533.9070704@blu.org> <AANLkTin4nYgm47iZ1JUT4N77k+VdaA89dUB3cykxd28h@mail.gmail.com> <4D68FDDD.3030100@blu.org> <AANLkTi=4U4nWZKW+Q6BzAGYY3FviCGjb4zimcAcQfm_1@mail.gmail.com>

On Feb 26, 2011, at 8:26 AM, Chris O'Connell wrote:
> 
> Sorry, I meant change control, like tracking hardware, software and other
> changes to systems or softwares.

Yep, that's change management.  If you're looking for the whole ITIL stack then there isn't a whole lot on the open source front.  OTRS has a full ITIL stack available but I've never used it.

If all you need is a ticket tracking system then RT should work well.

--Rich P.

References:
- Help Desk Software
  - From: omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)
- Help Desk Software
  - From: gaf-mNDKBlG2WHs at public.gmane.org (Jerry Feldman)
- Help Desk Software
  - From: omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)
- Help Desk Software
  - From: gaf-mNDKBlG2WHs at public.gmane.org (Jerry Feldman)
- Help Desk Software
  - From: omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)

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