Help Desk Software

[matt-urrlRJtNKRMsHrnhXWJB8w at public.gmane.org (Matt Shields)]

On Sat, Feb 26, 2011 at 11:30 AM, Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org> wrote:

> On 02/26/2011 10:50 AM, Richard Pieri wrote:
> > On Feb 26, 2011, at 8:26 AM, Chris O'Connell wrote:
> >> Sorry, I meant change control, like tracking hardware, software and
> other
> >> changes to systems or softwares.
> > Yep, that's change management.  If you're looking for the whole ITIL
> stack then there isn't a whole lot on the open source front.  OTRS has a
> full ITIL stack available but I've never used it.
> >
> > If all you need is a ticket tracking system then RT should work well.
> >
> Actually, RT could do the change management. It is pretty feature rich.
>
> --
> Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org>
> Boston Linux and Unix
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>
>
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If anyone is looking for a good open source system for managing hardware,
IP, rack/datacenters, assets, connections between devices, etc, check out
RackTables.org.  It's one of the best management systems I've seen.


-matt