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On Thu, Apr 25, 2013 at 8:33 AM, Rick Umali <rickumali at gmail.com> wrote: > Hello all, > > I'm looking to compare notes with people who use Comcast Internet. > > For the past month or so, my wife, who works from home, has complained for > fairly regular outages with our Internet. We live in Arlington, and the > outages happen typically between noon and 4 PM. The outages are of a long > duration (sometimes seconds, sometimes a few minutes). She's begun to > become very familiar with the light patterns on the cable modem, and she's > not technical at all. > > When our TV began to exhibit tiling, we called Comcast, and the technician > determined our signal wasn't strong enough. He put in new coax "from the > pole" to the side of our house. > > A week or so after that, we contacted Comcast about our cable modem issues, > and another technician came out, and said the signal to our cable modem was > weak, and he took the coax from the side of the house and directly > connected it to the cable modem. > > However, the outages continue to happen. Now Comcast has suggested we > replace the cable modem. We're hopeful this makes our Internet stay alive. > > Has anyone had any similar experiences? My big fear is that replacing the > cable modem won't fix anything. The other cloud hanging over me: the first > technician said that the coax in our house walls are of an older > generation. He recommended that we replace it, but it's something an > electrician would have to do. > > Thank you all for any thoughts on this matter! > -- > Rick Umali / www.rickumali.com > _______________________________________________ > Discuss mailing list > Discuss at blu.org > http://lists.blu.org/mailman/listinfo/discuss > A few years back I had a lot of issues with Comcast and they kept saying there was nothing wrong. I always have something like DynDNS setup so I know my home IP address, so I setup Pingdom.com to monitor my home internet connection and alert me. I used those graphs to prove to Comcast that there service kept going down and managed to get 2 free months of service because of all the problems. After that they came out and fixed the issues. Matt
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