Doc Searls on Vendor Relationship Management
Date and Time
Wednesday, March 18, 2009 from 6:30 pm to 9:00 pm
Doc Searls , Senior Editor , Linux Journal - doc searls com
Doc discusses Vendor Relationship Management (VRM), the antithesis of Customer Relationship Management (CRM).
Where vendors use CRM to manage relations with customers on the vendor's terms, VRM is intended for use by customers to manage relations with vendors on the customer's terms.
Doc Searls is Senior Editor of Linux Journal, co-author of The Cluetrain Manifesto, an alumnus fellow with the Berkman Center for Internet and Society at Harvard University, a fellow with the Center for Information Technology and Society (CITS) at the University of California, Santa Barbara, one of the world's most quoted bloggers, and a photographer committed to enlarging the sum of images in the public domain. Doc began writing for Linux Journal in 1996, and has been Senior Editor for most of the time since. He has contributed to a number of books on open source, including Open Sources 2.0 from O'Reilly. In The World is Flat, Thomas L. Friedman calls Doc "one of the most respected technology writers in America." In 2005, Doc won the Google O'Reilly Open Source Award for Best Communicator. Doc's byline has also appeared in OMNI, Wired, PC Magazine, The Standard, The Sun, Upside, Release 1.0, The Globe & Mail and many other publications. More at http://www.searls.com/dochome.html#Bio