Boston Linux & UNIX was originally founded in 1994 as part of The Boston Computer Society. We meet on the third Wednesday of each month at the Massachusetts Institute of Technology, in Building E51.

Doc Searls on Vendor Relationship Management

Date and Time

Wednesday, March 18, 2009 from 6:30 pm to 9:00 pm

Location

MIT Building E-51, Room 395

Presenters

Doc Searls , Senior Editor , Linux Journal - doc searls com

Summary

Doc discusses Vendor Relationship Management (VRM), the antithesis of Customer Relationship Management (CRM).

Abstract

Where vendors use CRM to manage relations with customers on the vendor's terms, VRM is intended for use by customers to manage relations with vendors on the customer's terms.

Bio

David "Doc" Searls is a journalist, columnist, and a widely read blogger. He is a co-author of The Cluetrain Manifesto, author of The Intention Economy: When Customers Take Charge, Editor-in-Chief of Linux Journal, a fellow at the Center for Information Technology & Society (CITS) at the University of California, Santa Barbara, and an alumnus fellow (2006-2010) of the Berkman Center for Internet & Society at Harvard University.

Meeting Notes

Attachments

  1. Audio of Doc's talk

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