broadband access

[cdoerbec at cso.fmr.com (Christoph Doerbeck A242369)]

Derek Martin wrote:
> I don't know what the difference in the "deal" between RCN and
> MediaOne/AT&T is, but I have mediaone and I've been very happy with the
> service, and haven't heard too many complaints from others about it
> either.  RCN on the other hand, is a different story...

Here are my summarized experiences with MediaOne.  My cable modem has been
out of service for nearly a week at a time on 3 separate occassions.
I have only had the cable modem sine April.

This last time out, the technician stated that 3Com cable modems have
a problem getting block-sync on occassion and need to be disconnected from
the cable-line itself.  It's not enough to power it off & on.  Will see
if this is true in a couple of weeks when the problem reproduces itself.
Why the phone-tech didn't know this is left to special agent Smith to
determine.

At any rate...

On each of the 3 occassions, MediaOne missed every 1st appointment.  Be sure
to request your $20 credit for missed appointments!  Otherwise the telephone
support is usually very friendly and fairly knowledgible.



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