Ubuntu commercial support is the same as Vista Ultimate?!?!

[me at mattgillen.net (Matthew Gillen)]

Martin Owens wrote:
> There is an above post asking what the point of free support for users
> is; 1) Warm and fuzzy feeling, 2) Good friendships, 3) Problem solving
> for users, 4) discovering how things can be done better.

Ok, I think what I was trying to say came out wrong.  I believe all those
points that you mention, and in fact that's why I'm on this list in the
first place.  Hopefully I can take my foot out of my mouth:

What I was really trying to say was that I strongly disagree with the OP's
suggestion that for some reason we as a linux community should be doing
/more/ than we already are regarding support, specifically that we should
somehow offer commercial-quality support (24x7, bounded ticket resolution
time, etc) for less than market value.

I'm totally for the kind of community support that lists like this provide,
for all the reasons that you mention.  But someone asking a question on this
list has certain understandings: they're not *guaranteed* an answer, it may
be that no one responds for days, or at all, etc.  Commercial-grade support
is not expected.

Matt

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