attbi port blockage

[gaf at blu.org (Jerry Feldman)]

WRT: ATT Techs. AT&T and medione techs were zeros from the day I first got my service 6 
years ago (when it was Highway1). 
The other day I bought a new cable modem to replace my rental one (about time). The tech I 
spoke to was unable to provision it properly, so he transferred me to another tech group. he lady I 
spoke to was very knowledgable. The problem was that the first tech did not know that he needed 
the MAC address from my NIC. (Over the years, I added a NAT firewall which I spoofed to my 
10Mbps NIC. Then I upgraded the NIC to 10/100. Since it was behind the NAT firewall, AT&T 
didn't care. But, I like to have the MAC address of one of my PCs and the firewall the same, so if I 
talk to the techs, I can eliminate the finger pointing and have a simple single Windoz PC 
connection. The lady simply reprovisioned my account with the right MAC address and that 
corrected the problem. 
On 5 Mar 2002 at 13:55, will wrote:

> On Tue, 5 Mar 2002, srl wrote:
> >
> > Has anyone had these problems with ATTBI and had success in
> > resolving them? What's the secret?
> 
> I proxy off of my server in texas sometimes when we're having connection 
> problems (Waltham).  I've noticed that the problems I've hadd with ATTBI 
> tend to be temporary and only last a couple of days or so then go away.
> 
> I've never had success talking to their tech support.  The running joke 
> with my friends is that their tech support is neither technical nor 
> supportive.
> 
> Wish I had better answers for you...
> /will
> 
> 
> -- 
> whatever it is, you can find it at http://www.bluesock.org/~willg/
> except Will--you can only see him in real life.
> 
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Jerry Feldman <gaf at blu.org>
Associate Director
Boston Linux and Unix user group
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